SaaS Administrator

2U in New York, NY

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • $115,490.00 - 170,130.00
position filled
What We're Looking ForA SaaS Administrator whose focus will be on the Salesforce platform as part of a team that is responsible for the overall support and maintenance of 2U's instances, including but not limited to design and development, integration, testing, regular platform maintenance, etc. As part of that support, this role will also provide support to a diverse set of collateral systems, collaborate with a diverse group of stakeholders across our tech development teams as well as our business stakeholders. Candidate must have solid interpersonal skills and enjoy working in a dynamic, team-oriented environment.Responsibilities Include, But Are Not Limited To* Maintaining and enhancing data integrity through design, maintenance and security in a variety of SaaS applications.* Assisting with enhancements and maintenance of automated processes and applications that exist within and are integrated with the application.* Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiency's.* Maintaining user accounts across multiple orgs such that we meet the proper blend of user business functionality and adherence to compliance.* Troubleshooting technical issues and devising immediate and long-term solutions.* Developing and implementing functional tests for security configurations and automated processes.* Develop and maintain database standards, naming conventions and deployment methodologies.Things That Should Be in Your Background* 2-3 years' experience maintaining mission critical databases in a SaaS environment* Excellent problem solving skills* Experience working with a diverse set of stakeholders in terms of requirements gathering and customer support* Experience with Social Collaboration technologies* Working knowledge of JIRA and/or Workday preferred* Bachelor's degree required; Computer Science, Operations or Programming disciplines preferred* Certification or other DB certifications preferred, but not requiredEEO statement:2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.About 2U (NASDAQ: TWOU)2U partners with leading colleges and universities to deliver the world's best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.2U Diversity and Inclusion StatementAt 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.Why It's Great to Work at 2U2U offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.Benefits2U offers a comprehensive benefits package:* Medical, dental, and vision coverage* Life insurance, disability and 401(k)* Unlimited snacks and drinks* Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days* Additional time off benefits include:* time off to volunteer for non-profit organizations* parental leave after 12 months of employment* holidays that include a winter break from Christmas through New Year and more!* Tuition reimbursement programOther Attributes That Will Help You in This Role..Posted by StartWire. Apply now!
Associated topics: administrative, administrative and operational support, administrative support, administrative support specialist, clergy, database, executive assistant, executive support, human resources, salesforce

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