The incumbent assists the Store Manager with all aspects of the day-to-day operations of the store, including sales, customer service, recruiting, training, profits, and maintaining store standards. In the absence of the Store Manager or Assistant Manager, supervises and manages all store personnel, including implementing and enforcing company policies, procedures, corporate directives, establish control-related standards and procedures.
Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations, policies & procedures, management and exceptional sales and service skills. Assists with training and motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved.
Responsible for assisting with recruiting staff to meet the availability needs of the business and retains talent that will contribute to the growth of the retail business/division.
Manages controllable expenses to company guidelines and ensures overall profitability targets are met or exceeded.
Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.
Assists with managing payroll and store scheduling within established guidelines to ensure proper coverage based on business needs.
Supports and executes directives from Visual Merchandising, Operations and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skills development.
2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience.
Special Physical and/or Mental Requirements:
Diversity Vision Statement:
We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.
We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.