Success Coordinator

Access Staffing in Los Angeles, CA

  • Industry: Advertising/Marketing/Public Relations - Event Coordinator/Planner
  • Type: Full Time
  • $56,520.00 - 90,140.00
position filled

Detailed Job Description:


Come work at the largest suicide prevention and crisis intervention organization for LGBTQ young people and really make a difference! This non-profit organization provides 24/7 lifesaving support via phone, text and chat. The company also operates the world??s largest safe space
social networking site for LGBTQ youth and runs innovative research, education and advocacy programs.

This organization is looking to hire someone to serve as their Success Coordinator where you will train the volunteer staff counselors who handle all the crisis calls and incoming correspondence via text.
You must be resilient and must feel comfortable providing feedback to all those you are training.

In this rewarding role you will be responsible for the following

Coordinate year-round training for a high volume of volunteer counselors

Conduct role-plays for trainees to reinforce the counseling skills taught throughout training
Provide trainees with ongoing, concise and constructive written feedback
Directly supervise and coordinate monitored shifts
Coordinate, facilitate, and support the development of counselor online in-services
Respond to questions and requests from trainees and act as primary point of contact for all inquiries during training
Assist with the development of and updates to training content and training manuals
Oversee volunteer compliance with protocol set in training manuals and ensure that volunteers are fulfilling commitments to their program
Monitor trainees not meeting performance goals, and communicate issues with other staff as needed
Review trainee work to ensure accuracy and mastery of necessary skills Required Skills:
Supervisory skills
Has worked with LGBTQ community
Training experience
Resilient
Comfortable giving feedback

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