Splunk Engineer

Ace Info Solutions in Reston, VA

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $55,960.00 - 82,870.00
position filled

AceInfo is currently seeking a Splunk Engineer to support our federal project, in Bowie, MD.


The Splunk Engineer will provide support to our federal contract Enterprise Operations and Engineering branches. The candidate will be responsible for managing the day-to-day operations of the Enterprise Splunk system spanning data centers, service centers and cloud services.

The engineer will provide guidance and direction into the functional design, configuration, data management, reporting, O&M support and best practices for leveraging and managing Splunk in a federal agency setting. The principal engineer will develop and execute the Enterprise Splunk ingestion processes including capacity planning, infrastructure and functional impact analysis. The candidate will implement the integration of multiple infrastructure and application health and performance systems into Splunk.

Additionally, the engineer will provide Splunk operational troubleshooting support and assist with complex problems of diverse scope where analysis of situation or data requires an in-depth evaluation of various factors. Furthermore, the candidate will support customers into designing reports, dashboards and query troubleshooting. Interact daily with supervisor, technical support staff, operations and engineering managers.Interactions with client counterparts on project matters within area of responsibility.

Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented. Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization. Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.


Candidate must have the following knowledge, experience, and abilities:

  • 7 full-time years of demonstrated experience using Splunk
  • 7 full-time years of progressive experience with Security Information and Event Management (SIEM)
  • Extensive infrastructure and application support experience
  • Proven ability to provide multi-platform integration int Splunk
  • Familiarity and practical application of advanced principles of ITIL/ITSM
  • Ability to present to executive management incident debriefs and root cause analysis reports
  • Maintain all Splunk related documents including policies, processes, guides and SOPs
  • Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work

Hands-on Exposure:

  • SME level knowledge of Splunk 6.x and 7.x
  • Demonstrated experience of Splunk design, implementation, and operations in large enterprises
  • Demonstrated knowledge of Amazon Web Services (Public and GovCloud)
  • Technical knowledge of the latest Microsoft and Red Hat operating systems
  • Knowledge of government security policies (FISMA, NIST, DHS4300, etc.)
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools, a plus


Soft Skills and Abilities:

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions
  • Results Oriented: Able to drive things forward regardless of personal interest in the task

E ducation and Experience:

  • 10+ years of experience with a Bachelors in Computer Science or related field
  • In lieu of degree, a combination of education and 15 years of demonstrated hands on experience
  • Must hold two of the following Splunk version 7.x certifications: Admin, Architect, Developer
  • Any Microsoft, Red Hat or Amazon certifications are a plus
  • Comfortable in a fast pace work environment

Shift Work and Travel:

  • Base Shift hours: 8:00 AM ET 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Limited/Occasional telework may be available

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

Place of Performance:

Company Information

Ace Info Solutions, LLC (a Dovel company) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices.AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For nearly 20 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones.

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

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Associated topics: assistant, customer support, desk, edi, excel, information technology support, system support, technical support, technical support specialist, troubleshoot

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