Assistant Bank Manager - Germantown

Associated Bank in Germantown, WI

  • Industry: Financial Services - Banking/Investment/Finance - General Operational Manager
  • Type: Full Time
position filled

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: ...@AssociatedBank.com or call: (800) ###-####.

Job Summary
Perform the duties of a Relationship Banker and directly manage 1-5 bankers assigned to the branch. Serve as second in command when the Bank or Market Manager is out of the branch. Work collaboratively with the Teller Supervisor and bankers to ensure established sales, service, operational and financial goals are met or exceeded. Direct the day-to-day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households. Establish a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursues 100% of each customer's business. Provide awareness and demonstration of all customer channels including digital channel capabilities. Advocate to colleagues and clients to influence digital adoption. Lead by example in goal attainment. A thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions is required. Conduct observations and provide feedback and coaching to bankers. Conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Branch or Market Manager. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associateds anonymous Ethics Hotline.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Key Result Areas

  • Sales
  • Other Branch Financial and Sales Management Performance
  • Customer Service
  • Training/Coaching
  • Other Actively engages internal business partners to consistently bring the entirety of the bank to the customer.
  • Other Actively pursues business relationship and household acquisition growth
  • Other Advocates for Diversity and Inclusion principles, visibly supports community initiatives
  • Operational/Procedural Activities
  • Regulation and Compliance
  • Leadership
  • Community Involvement

    Job Accountabilities
  • Banker Responsibilities: Ensure positive customer experience by effectively executing the established sales process and customer experience requirements. Identify needs, present appropriate financial solutions and build beneficial long-term relationships with clients. Refer customers to business partners within and across lines of business who can best meet those needs.
  • Directly supervise the bankers in the branch including having input for all hiring and performance management decisions. Work collaboratively with the Teller Supervisor or Bank Manager to effectively schedule and manage the teller team. Consistently observe, coach and develop bankers. Serve as back-up to the Branch or Market Manager when they are out of the branch.
  • Provide technical guidance and training to staff on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures.
  • Collaborate with the Teller Supervisor or Universal Bankers on procedures relating to office security including Monthly Audit Checklist requirements, security equipment testing, office security training and appropriate cash audits. Make appropriate decisions regarding office security that will protect the organization, customers and colleagues against loss or fraud.
  • In consultation with management, establish growth, sales and profit objectives for the branch; provide input to activities to achieve these objectives.

    Other Duties/Responsibilities
  • In-store Assistant Manager - Actively leads the operational audits of the branch and participates in promoting the bank within aisles. Promotes, sells and offers product and services to customers shopping in the supermarket, while being a reference source for questions which may arise. Coaches staff in the aisles and at the teller line to promote the supermarket banking and service delivery philosophy.
  • Spoke Assistant Manager - Some locations may be placed in a Hub and Spoke Model, whereby a Hub Manager will oversee multiple Spoke locations. In this instance, the Assistant Manager may be tasked with establishing Sales and Financial targets in conjunction with their Hub Manager


  • Education

  • High School or equivalent combination of education and experience , Required

    Experience
  • 2-4 years Demonstrated leadership and sales experience, Required

    Skills
  • Other: Sales, Advanced
  • Other: Customer Experience, Advanced
  • Other: Mathematical and Financial, Intermediate
  • Operate Office Equipment , Intermediate
  • Organizational , Intermediate
  • Verbal Communication , Advanced
  • Written Communication , Advanced
  • Other: Use and demonstrate digital technology,

    Licenses and Certifications
  • Other Banker Certification within 6 months, Required

    General Physical Condition
  • Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)


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