Client Services Consultant (Springfield)

Broadcom in Springfield, OH

  • Type: Full Time
  • $69,085.00 - 138,340.00
Apply for this job

Job Description:

Broadcom consultant is a seasoned, experienced professional with a full understanding of area of specialization. In this case Open Systems SAN Management. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, specific languages used to accomplish the job. Usually works with minimal supervision, conferring with the account team and management on unusual matters. Contributes to moderately complex aspects of a project. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the companys future direction

This position is responsible to provide subject-matter expertise in fibre channel networking concepts and technologies specific to the Open Systems (non-FICON) SAN environment. This individual will work with the Customers Engineering andSupportteams, local Sales Engineering and other Global Support onsite resources along with internal Support and Engineering teams to recommend, test and deploy new features and platforms while leveraging their expertise to maintain an environment that is stable and follows all best practice recommendations.

This resource will work remotely and report to the customer site in Columbus Ohio on a regular basis to attend weekly meetings, interact with local resources (customer, partner and Broadcom) and work onsite as specific events demand. Some travel and weekend work will be required, e.g.: provide hands on assistance and guidance onsite or remotely while the customer deploys new equipment and / or performs migration and upgrade activities.

Key Responsibilities


This position must be seen by the customer and our partners as being a trusted advisor and bringing tangible value in terms of possessing real-world experience, industry-specific knowledge and an in-depth knowledge ofBroadcom offerings . Overall position responsibilities include but are not limited to:

  • Working closely with the account team and the customer or partner on product recommendations, validation, adoption, and expansion opportunities. This may include doing demos, POCs, RFP/RFIs and product adoption activities.
  • Working closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner offerings and ensure solutions meet them.
  • Building relationships across customer's or partner's and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
  • Understand and act as a valued resource early and often within the customer's decision-making process (e.g.: during the idea or conceptual stages).
  • Consult and provide technical coordination in the development of solution offerings to support sales opportunities.
  • Lead and/or support troubleshooting and adoption initiatives as required to achieve Broadcom, Customer and partner objectives.
  • Design, develop, and validate solution prototypes in lab environment. Review and certify the accuracy, completeness and viability of solution designs and implementations.
  • Foster and build relationships with customers and partners.
  • Strive to constantly improve the quality of all customer interactions.
  • Desirable, experience with implementation of:
  • Current generation Broadcom SAN productsCustomization of monitoring features in Broadcom SAN productsBroadcom SAN management toolsBroadcom SAN extension products in an open systems (non-FICON) SAN
  • Typical Role Definition

    Broadcom resident consultant is a seasoned, experienced professional with a full understanding of area of specialization. In this case Open Systems SAN Management. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, specific languages used to accomplish the job. Usually works with minimal supervision, conferring with the account team and management on unusual matters. Contributes to moderately complex aspects of a project. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the companys future direction

    Business Travel and Physical Demands:

    Business travel is minimal, approximately 10 %, but expected to provide hands on assistance and management while deploying new equipment and / or performing migration and upgrade activities. POC (Proof of Concept) testing may also be required at off site / Broadcom or customer locations.

    Physical demands:
    Office environment. No special physical demands required.

    Preferred Education:

    Bachelor's degree


    Work Experience

  • Typically 7 or more years of working with open systems (non-FICON) SAN experience.
  • Experience working with customers, sales personnel, professional services and/or customer services.
  • Experience in the related industry disciplines and technologies and related application experience.
  • Experience resolving more complex technical issues and integration of multiple products to create solutions.
  • Previous customer-facing experience with a large enterprise software vendor (preferred).
  • Skills & Competencies

  • Professional Development Demonstrate on-going personal and professional developmentContinually expands knowledge of Broadcom best practices, procedures and systems.Independently learn and expand product, technology and soft skills.
  • Leadership, Teamwork and Planning Define complex and detailed solution specifications for implementation working with the delivery team as necessary.Demonstrate effective partnering with Broadcom's internal and external partners.Collaborate with other technical experts to develop detailed specifications, as necessary.Proactively seek and deliver feedback to local sales management with respect to opportunitiesProactively seek and deliver feedback to the account team and management with respect to issuesActively mentor and share lessons learned with peers and colleagues.Demonstrate proficiency in team building and conflict management.Demonstrate effective time management.Match appropriate Broadcom methods and best practices to clients environment.
  • Key Competencies include: Customer Focus: Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers and partners, identifying, meeting and exceeding customer and partnerexpectations, and by treating all with dignity and respect.Possess in-depth knowledge of the industry and Broadcom offeringsAbility to apply technical knowledge to help maintain an environment that is stable and follows all best practice recommendations .Effective Communication: Deliver outstanding oral and written communications, speak with authorityBusiness Acumen: Understand key aspects of business, can speak in business language when applying professional expertise.Deliver and at times create and deliver technical presentations, demos, POCs, RCAs.Understand and be able to identify client needs for ALL products in the Broadcom portfolioAbility to navigate across the organization to solve problems.Self-motivated and able to effectively manage customer activities without frequent supervision.Strong coaching and mentoring skills.
  • Job-Specific Authority and Scope Independent decisions are made daily.Advise and counsel to account teams and technical consulting management regarding solution approaches.Typically has no direct reports.Typically has no total staff.Typically does not manage a budget.
  • Apply for this job

    You may be interested in these similar jobs!
    RN - Registered Nurse
    Trilogy Health Services in Springfield, OH

    WHAT YOU CAN EXPECT Are you a hard-working RN? Do you want to be a part of a growing company that invests in their employees? Give us your best shot!…

    Read More
    Nurse Aide Apprenticeship - High School Only
    Trilogy Health Services in Englewood, OH

    WHAT YOU CAN EXPECT This opening is for High School Students Only.   What you'll be doing: Growing your career through our Apprenticeship Program! …

    Read More
    Housekeeper & Laundry Assistant
    Trilogy Health Services in Springfield, OH

    WHAT YOU CAN EXPECT Making our communities feel like home is something that Trilogy Health Services prides ourselves on. Are you someone looking to m…

    Read More
    Mechanical Engineer (Fairborn)
    L&T Technology Services in Fairborn, OH

    Interact with identified vendors for mechanical plastic design parts. Perform project management by developing effective schedule for tool transfer a…

    Read More
    Wireless Retail Consultant 2/10 (Springfield)
    Wireless Express in Springfield, OH

    Wireless Retail Consultant

    Read More
    Travel RN - Registered Nurse: Step Down
    GO Healthcare Staffing in Springfield, OH

    Our client in Springfield, OH has travel nursing position for an RN with current Step Down experience.The ideal candidate must have at least 2 years …

    Read More
    Travel RN - Registered Nurse: Oncology
    GO Healthcare Staffing in Springfield, OH

    Our client in Springfield, OH has travel nursing position for an RN with current Oncology experience.The ideal candidate must have at least 2 years o…

    Read More
    Data Entry Specialist
    Adecco USA in Springfield, OH

    This position will begin between Dec-Jan Start earning some extra income working for Adecco at a local client in Springfield, OH Adecco is currently…

    Read More
    Pediatrics Physician in Ohio (Piqua)
    Weatherby Healthcare in Piqua, OH

    Pediatrics physician employment in Ohio : Weatherby Healthcare is currently seeking a Pediatrics Physician in OH A new locum tenens pediatric hospita…

    Read More
    Roofing Service Technician (Springfield)
    OIR South in Springfield, OH

    Roofing Service Technician Division: Ohio Indiana Roofing (Springfield, OH) About Ohio and Indiana Roofing Ohio and Indiana Roofing, which i…

    Read More
    Urology Physician in Ohio (Springfield)
    Weatherby Healthcare in Springfield, OH

    Urology physician employment in Ohio : Weatherby Healthcare is currently seeking a Urology Physician in OH An Ohio facility has an opening for tempor…

    Read More
    Customer Care Specialist
    Kelly Services in Springfield, OH

    Customer Care Specialist / Springfield, Ohio Kelly Services is currently seeking a Customer Care Specialist for one of our top clients in Springfield…

    Read More
    Remote Senior HCM Client Professional Services Consultant
    VirtualVocations in Springfield, OH

    A software company is searching for a person to fill their position for a Remote Senior HCM Client Professional Services Consultant.Individual must b…

    Read More
    Executive Chef 2
    Sodexo in WILBERFORCE, OH

    Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic John…

    Read More
    STNA - State Tested Nursing Assistant
    Trilogy Health Services in Springfield, OH

    WHAT YOU CAN EXPECT Are you an enthusiastic STNA with a desire to work for a company recognized as one of the best places to work in the Midwest? Mak…

    Read More