As an Assistant Branch Manager (ABM), you'll be responsible for the daily operations, and opening and closing of the branch. This includes management of sales and service professionals to meet and exceed P&L goals and service targets. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Partner with the Branch Manager to promote mentor and coach staff to achieve sales success. Assist in breaking down quarterly goals to weekly sales goals for branch sales staff. Assistant Branch Managers lead by example with meeting and exceeding individual sales goals. Manages and maintains schedule of branch staff to ensure proper coverage and foster a motivated, diverse team environment. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Manages and ensures customer issues and questions are addressed to a satisfactory resolution. Walks in the shoes of our customers and is a great listener.
This position reports to Branch Manager.
Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Specialist, Licensed Banker and Branch Manager.
As an Assistant Branch Manager your primary responsibilities include:
Drives sales through service : Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success
Manage a High Performing Team : Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed
Ensure our customers are extremely satisfied with every interaction - make it memorable and the best part of their day
Coach and Develop to Drive Results : Assist colleagues in achieving their developmental goals and career aspirations
Bring a positive energy and confidence to Citizens every day
2 or more years of sales management experience in Retail or Branch Banking environment
Proven ability to coach and develop to drive sales results and operational excellence in a high volume branch environment.
Drive an exceptional customer experience validated through customer satisfaction surveys
Strong financial and business acumen including experience interpreting reports to drive productivity.
Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results.
Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
Maintain an active role through partnerships with community and civic organizations
Ability to work all branch operating hours, as needed, including weekends and some evenings.
Ability to travel, as needed, to required trainings and/or other branch locations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
High School degree or equivalent required
Associate's or Bachelor's degree preferred
Knowledge, skills & abilities that typically lead to success in the job include:
Leading by example
Front office customer management
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Sunday
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.