Provides support to clients with respect to applications computing technologies by assisting in defining user requirements for existing business applications to ensure optimal use of systems; participates in implementing new applications to improve information processing on an ongoing basis. In addition to supporting internal constituents related to these computing technologies, the Senior BSA is also responsible for supporting external clients, prospect meetings, finalist meetings and sales/support staff as needed.
Provides technical support for applications technologies within areas of expertise by analyzing and documenting user requirements pertaining to existing business applications and assisting in planning for and implementing new ones.
Confers with and may train internal and external customers in the utilization of business applications, within areas of expertise, to ensure that customers optimize the value of those applications.
Provides reports for leadership including operations, field and finance (etc) as needed related to product volumes for billing/invoicing purposes in a timely manner on a set schedule
Supports front line staff members with system-related issues, navigates the issue through to resolution, documents findings and reports to leadership with actions needed if any
Trains new staff members as needed on how to operate or process product line on the source system
Acts as Subject Matter Expert during finalist presentations as needed in providing system demonstrations or overviews
Provides ongoing system support in identifying gaps, processing flaws and recommending alterations to best practices
Identifies and assists in resolving business-related problems and issues with assigned applications and work processes. Escalates problems beyond level of expertise to manager, more experienced technical staff or vendor representatives.
Recommends improvements to existing technologies & methods, to improve the quality/timeliness of technical & customer support.
Delivers quality and timely results, i.e., technical and customer support, based on company business needs and objectives.
Maintains state-of-the-art knowledge within areas of responsibility.
Recommends and implements improvements to existing technologies and methods or proposes new ones, to improve the quality and timeliness of technical and customer support.
Delivers quality & timely results, i.e., technical and customer support, based on company business needs and objectives.
Maintains state-of-the-art knowledge within areas of responsibility.
Fosters the development of technical knowledge and performance skills of technicians.
Complies with and supports all corporate, department and unit policies and procedures.
Keeps manager, project teams & business unit customers informed of activities & problems within assigned areas of responsibility; refers matters beyond limits of authority to manager for direction.
Presents technology capabilities to internal and external parties as needed.
Provides technology demonstrations for sales/prospect meetings as needed.
Support operations as needed at prospect meetings during implementation and post go-live.
Tracks, monitors and updates senior leadership in ops on all elements related to enhancements, upgrades and chances to the business technology platform
Supports other projects and other areas as needed on projects that span across own business unit.
Performs other related duties as required or requested.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested
Education equivalent to a college degree in an information technology related or business administration related discipline, or the equivalent in related work experience.
Minimum five years of experience in the insurance industry or a related financial services industry.
Experience automating processes with Salesforce Process Builder
Experience in the design, configuration, testing, and deployment of custom objects, formula fields, page layouts, workflows, datasets, batch handling, and alerts
Experience in creating and maintaining Salesforce User Profiles, Role Hierarchy, Sharing Rules, Security, Validation Rules, and approval processes
Working knowledge of JIRA/Confluence, a plus
A working knowledge of at least one insurance industry field (e.g. underwriting, Workers Compensation, Disability, FMLA etc) to be able to determine user requirements; a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs.
Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations.
Ability to communicate ideas and information verbally, both one-on-one and in meetings, in a manner that is clear and concise. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed.
Ability to manage own time, activities & resources. Identifies work activities needed to accomplish objectives & coordinates those activities to deliver desired results. Prioritizes multiple activities & projects.
Ability to gather and analyze facts and data and to draw correct inferences from the information.
Assesses alternatives and presents logical solutions to problems.
Ability to influence events to achieve results. Originates independent action rather than passively reacting to events as they occur.
Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.
As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.
At Crawford, we:
Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
Are Empowered to advance the company mission and take ownership of our individual career progression.
Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
Give Recognition, participating in an environment where people are rewarded for jobs well done.
Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at .
In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.