Desktop Support Technician (New York)

Employment Type

: Full-Time


: Customer Service/Call Center

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You re covered with e X cell . We offer our temporary employees full benefits. Always have. Always will. Join us Contract to Hire Opportunity Desktop Support Technician needed with strong customer service and troubleshooting skills. Work hours will be M-F, 8-5, with no on call or OT. Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test, image and clean PCs, laptop, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot, software and computer peripherals Set up, configure and add all hardware Assist Corporate Deskside Support Technicians with large IMACs Assure that all tickets requiring follow up work and/or calls receive appropriate attention Provide technical support to end users via telephone Back up and burn end user data Assist in developing and documenting improvements to current processes Assist coworkers in resolution of end users technical issues Assist coworkers in the execution of established processes and escalations Qualifications: 2-5 years of hands-on technical knowledge of laptop and desktop design and software installation required Familiarity with standard tech support concepts, practices, and procedures Experience and judgment to plan and accomplish goals 1 to 2 years experience in a break-fix environment Ability to lift and palletize heavy equipment (PCs, monitors, printers) Strong verbal and written communication skills A certain degree of creativity and latitude required High School Diploma or GED required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice
Associated topics: assistance, front desk, information technology, service, support, support analyst, technical, technical support, technician ii, technology

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