• JPMorgan Chase
  • Wilmington, DE
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 2101 Shallcross Ave

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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com at .

The position is Control Manager overseeing the control environment in CCB Marketing & Communications' Chief Media Office. The organization is a new one, bringing together teams previously from other organizations into one single group. The group is responsible for ensuring our customers get the \"One Chase\" experience in terms of how we communicate and market to them. The organization comprises teams responsible for the execution and implementation of Paid and Owned Media, Personalization, Execution, Transformational Roadmap activities and Governance, including a centralized team dedicated to continuous improvement and executional efficiency.

**Control Management (CM)** maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

**Role Responsibilities:**

+ Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

+ Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and effectiveness evaluation/testing

+ Help establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and manage control committees and forums.

+ Provide control advisory into marketing transformational activities, including oversight of test and learn capabilities, be a conduit of information flow to other impacted control organizations within CCB, and to establish control standards that will need to be implemented by other groups.

+ Manage and motivate a team including providing on-going feedback and training to develop employees on risk concepts and the application to risk and control evaluation.

+ Lead by example, with exemplary personal and professional attributes.Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business


+ Bachelor's degree or equivalentexperience required

+ 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliancepreferred

+ Experience leading broadcross-functional teams to analyze, design, and deliver best practices

+ Demonstrate confidentleadership and sound judgment to influence a strong culture and risk management

+ Proficient in MicrosoftOffice Suite (Word, Excel, PowerPoint, Visio) with the ability to developcompelling and meaningful executive presentations that will drive opportunities/ recommendation for improvement

+ Knowledge of Card operations, marketingoperations and the Agile methodology/framework is a plus for the role includingparticipation in Scrum teams a plus


+ **Businessknowledge** - ability to understand the business / knowledge of regulationsurrounding business

+ **Communication/presentation** - excellent written and verbalcommunication skills with an ability to influence business leaders in ameaningful and actionable manner

+ **Networking** - exceptional interpersonal skills;exceptional collaboration and relationship building skills

+ **Work autonomouslyto affect change** - flexible, adaptable to shifting priorities; manages competingpriorities to achieve the most effective result and able to work in afast-paced, results driven environment

+ **Process analysis** **/design acumen -** ability to understand a process and associated risk toinform control design

+ **Problem solving / Analytical skills** - solid critical thinking, attention to detail andanalytical skills; able to synthesize large amounts of data and formulateappropriate conclusions

+ Understanding root cause / identifying control breaks

+ Developing timely and sustainable solutions

+ Analyze metrics for emerging risk

+ **Implementation skills**

+ **Writing Action Plans, Procedures**

+ **Change Management**

+ **Ability to makesubjective and informed decisions based upon output, influence stakeholders andjustify decision making**

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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