• JPMorgan Chase
  • Wilmington , DE
  • Executive Management
  • Full-Time
  • 2101 Shallcross Ave

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Ultimate Rewards & Loyalty Solutions team is passionate about delivering an
engaging, personalized, and customer-obsessed experience to our 60+ million
customers across Chase Card Services.
This leadership role is responsible for continuously innovating
strategy, digital capabilities, customer experience, and end-to-end delivery
for our Rewards & Benefits business serving all Chase Card Services

includes collaborating with other leaders and team members across URLS, all
Card Services product teams, Technology, Operations, and other stakeholder
areas to design and help lead the delivery of key enhancements and innovations.
The ideal candidate is a strategic thinker who is passionate about delivering a
best in class experience for our customers, while continuously innovating to
optimize the business.

are actively looking for the best talent to help us reach our One Chase North
Star. Are you someone who thinks and puts the customer at the center of
everything you do? Are you passionate about bringing ideas to life as
part of a team? Are you someone who is a passionate problem solver, can manage
ambiguity and have fun in the process? Do you have what it takes to work
in a dynamic, agile and collaborative way?

the answer is yes to all of these, apply to join our team.


+ Optimizethe cash back redemption experience to drive maximum engagement

+ Identifydesired customer behaviors when customers visit our site

+ Designtrackers to incent optimal outcomes

+ Studybest in class examples for driving customer engagement and leverage forinnovationWe'relooking for a teammate who will be:

+ Excited& inspired to deliver the best in class experience for our customers

+ Focusedon delivering results that benefit both the needs of the customer and the business

+ Highlycollaborative within matrixed organization

+ Astrong partner with our vendor-partners


+ Successfullydeliver a digital experience that meets or exceeds customer expectations andbusiness goals

+ Identifyareas of opportunity to deliver more customer value at a reduced cost - newfunctionality; less friction

+ Identifynew redemption options that have strong card member appeal

+ Monitorcustomer feedback for trends, issues and opportunities to improve the customerexperience

+ Workclosely with Loyalty Solutions to ensure proper governance and controls are inplace for new initiatives

+ Demonstratethought leadership and have the ability to articulate the vision of the Loyaltyteam in meetings with internal and external stakeholders

+ Leadvendors, customer experience and development teams to deliver a best in class experience

+ Developa strong partnership with marketing team to deliver best in classcommunications

+ Executeand oversee all aspects of the product lifecycle process including writing userstories, ensuring the delivery of creatives/artifacts from vendors, managingproject timelines, representing the business in both Architecture and QAsessions when necessary, partnering with Servicing to ensure education of newfeatures to agents, and monitoring all site updates post-launch


+ 5+years of Digital Product, Strategy, Planning and Design with additionalexperience in Loyalty, Marketing or Product Management experience preferred

+ Demonstratedability to lead and influence cross-functional internal and external teams andagency partners

+ Experiencewith Agile practices (e.g. Scrum, Kanban, Lean)

+ TeamDevelopment - Track record of facilitating high performing, self-directed teamsand coaching for results at all levels in an organization

+ DesignThinking - Zero based customer journey design and customer experienceimplementations

+ Experiencedworking successfully in at-scale high-complexity environments

+ Problemsolver with project management skills and the ability to prioritize and managemultiple priorities

+ Analyticalthinker with ability to interpret results and site metrics to drive change

+ Strongcommunication and presentation skills

+ Unafraidto be thrown into new projects that will stretch your skills

+ BA/BSdegree or equivalent experience required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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