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Business Systems Analyst - Big Machines
Lowell - Massachusetts - USA
The Business Systems Analyst will work closely with the Professional Services Sales, Delivery and Operational teams managing and designing solutions to business needs and driving continuous optimization of our Services quoting applications and tools (Big Machines, Salesforce and CPQ). You will engage with business stakeholders, understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. This role will be responsible for documenting requirements, defining scope and objectives, testing plans, implementation oversight, continuous improvement and ongoing support.
This is a role that requires an ability to balance and triage activities that move the business forward alongside maintaining and supporting the systems used to transact business day to day. You will contribute to the broader Professional Services (PS) systems roadmap coordinating the requirements for Services quoting with an understanding of upstream/downstream impacts. Success in this role is defined by gaining the business confidence that you are their trusted advocate; that you understand their strategy and goals effectively to drive the corresponding systems transformations and changes needed to meet their goals.
Act as the business product owner for PS sales systems & tools. Be a subject matter expert on how our process & systems operate, driving best practices and focus on the user experience
Subject matter expert on the end to end operating model from Opportunity to Quote to Contracts
Support the roadmap of projects and system initiatives that align with the Professional Services strategy and business needs
Assist with process design, improvement/re-engineering activities; develop designs and to-be process flows to create best in class solutions to meet business needs
Gather and document formal business requirements
Act as project manager and develop readiness plans for system enhancements and implementations in partnership with IT
Act as the lead analyst for all new product additions, pricing changes, and promotions/programs
Organize and execute user acceptance testing and develop training materials for systems or processes
Support the creation/management of standard PS Sales metrics, reporting and analytics
Monitor system effectiveness, usage and management of user profiles
Support data quality enhancements and initiatives
Support Professional Services through day-to-day troubleshooting of systems related issues and own those issues through to complete resolution
Represent the needs of the business during key meetings and projects; identifying appropriate solutions and determining how technology should be leveraged to make the solution happen.
5+ years experience with enterprise CRM and ERP platforms; SFDC, CPQ/BigMachines experience preferred
5+ years experience in a business systems analyst or equivalent role focused on Quote to cash cycle
Technology or business oriented Bachelor's Degree
Prior experience working directly with Sales, Professional Services, Operations, or Sales/Services Leaders is a must
Structured and highly analytical, systems and process problem solver with strong collaboration, communication and influencing skills to drive consensus across stakeholders
A passion for technology and an ability to identify new opportunities for efficiency and productivity
Experience with CPQ or complicated pricing methodologies or applications preferred
Strong written and verbal communication skills; Ability to effectively communicate technical information to non-technical audience and translate business requirements into system requirements
Advanced Microsoft Excel skills required.
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Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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