• Mobileye
  • $40,500.00 -64,540.00/year*
  • New York , NY
  • Customer Service/Call Center
  • Full-Time
  • 257 W 91st St

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OVERVIEWMobileye is looking for a technically oriented team player who enjoys helping customers. Thisperson might be in a 12v role right now and looking for the next opportunity or may be from someother related field. The Technical Support Representative will sit at Mobileye s US HQ with their own windowed office in Manhattan and will report to the Technical Support Manager.
THE COMPANYRecently acquired by Intel, Mobileye designs Advanced Driver Assistance and CollisionAvoidance Systems for cars and trucks. Mobileye s vision based platform, driven by its proprietarychip and algorithms, works as a third eye, analyzing the risks on the road and issuing visual andaudio alerts to help drivers avoid collisions. Mobileye's technology is available in an aftermarketsolution for fleets. For more information, please visit: RESPONSIBILITIESAssist customers who call or email into the US Tech department with issues or inquires byimmediately resolving their concern or getting the appropriate person involved. Documentcustomer issues and assist the Support Team in documentation. Various daily support relatedduties.
JOB DUTIES Quickly and efficiently address all emailsand calls that come into US Tech Log all calls into our CRM system Generate RMAs and follow through tofulfillment Develop technical documentation forSupport Team members Escalate any trending issues that maydevelop Other duties as assigned by TechnicalSupport Manager
COMPENSATION Heath Insurance Matching 401K Generous PTO and Holidays Competitive Salary Subsidized Daily Lunch
SKILLS AND REQUIREMENTS Experience in a customer service rolepreferably in technical field Familiar with Automotive Architecture Familiarity with wiring/electronics Familiarity with CAN/Serial Networks Clear and concise communication Able to work with minimal direction to agoal Able to quickly and efficiently adapt todifferent tasks High level of proficiency with MicrosoftWord and Excel General drive for problem solving andwanting to learn more Ability to work 10AM-6PM M-F out of ourManhattan Office
Remit Resume and Cover Letter to: ...@mobileye.com
Associated topics: client service, customer care, customer service, rep, service, service agent, service representative, support, technical assistant, technical support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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