Renewals Consultant for this highly-respected

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description

An excellent career opportunity has become available with this highly-respected estate agency group . The company has won numerous major industry awards for service, innovation and performance.

Our client is looking to recruit a Renewals Consultant to join their busy team at their centralised Lettings Hub in Uxbridge .

The successful candidate will work closely with landlords and tenants to provide the best possible service, therefore, you will need to be a competent negotiator and be able to handle any objection thrown your way.

You will be responsible for:

  • Negotiating tenancy renewals by liaising with both Landlords and Tenants three months prior to tenancy expiry date, offering professional advice to both parties
  • Negotiating optimum tenancy terms, rental increases, long-term secured tenure etc.
  • Drawing up and sending out renewal documentation
  • Recording thoroughly all actions and conversations on the company internal database
  • Conducting a daily follow up of all outstanding negotiations
  • Issuing and chasing all renewal documentation in a timely manner
  • Inputting renewal and termination on database
  • Confirming end of tenancy details with Landlords and Tenants, ensuring various internal departments are aware
  • Drawing up and sending out Tenancy Deposit return forms, utility and void management forms (where applicable)
  • Upholding department service standards
  • Dealing with queries from Client Accounts Department.
  • Personal specification:

  • Excellent communication and customer service skills
  • Lettings experience required
  • Good attention to detail
  • Ability to work to deadlines
  • Ability to work flexibly and a good team player
  • Strong negotiating skills
  • Target driven and motivated
  • A positive can do approach
  • Strong administrative and organisational skills
  • Ability to work under pressure and prioritise
  • Strong IT skills Microsoft Office, Excel and Outlook.
  • The hours of work will be Monday to Friday from 9am to 6pm.


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