An excellent career opportunity has become available with this highly-respected estate agency group . The company has won numerous major industry awards for service, innovation and performance.
Our client is looking to recruit a Renewals Consultant to join their busy team at their centralised Lettings Hub in Uxbridge .
The successful candidate will work closely with landlords and tenants to provide the best possible service, therefore, you will need to be a competent negotiator and be able to handle any objection thrown your way.
You will be responsible for:
Negotiating tenancy renewals by liaising with both Landlords and Tenants three months prior to tenancy expiry date, offering professional advice to both parties
Negotiating optimum tenancy terms, rental increases, long-term secured tenure etc.
Drawing up and sending out renewal documentation
Recording thoroughly all actions and conversations on the company internal database
Conducting a daily follow up of all outstanding negotiations
Issuing and chasing all renewal documentation in a timely manner
Inputting renewal and termination on database
Confirming end of tenancy details with Landlords and Tenants, ensuring various internal departments are aware
Drawing up and sending out Tenancy Deposit return forms, utility and void management forms (where applicable)
Upholding department service standards
Dealing with queries from Client Accounts Department.
Excellent communication and customer service skills
Lettings experience required
Good attention to detail
Ability to work to deadlines
Ability to work flexibly and a good team player
Strong negotiating skills
Target driven and motivated
A positive can do approach
Strong administrative and organisational skills
Ability to work under pressure and prioritise
Strong IT skills Microsoft Office, Excel and Outlook.
The hours of work will be Monday to Friday from 9am to 6pm.