Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Hi Tech Engineering field. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Marlboro, Massachusetts area and is a long-term temporary-to-full-time opportunity. Your responsibilities in this role - Pinpoint recurring technical issues and present solutions to address the root of the problems - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - IT support ticketing system experience highly valued - Demonstrated knowledge of PC Software - Experience with PC OS - Earlier work involving Microsoft Office SharePoint Server 2007 - Good understanding of Microsoft Windows Server 2003 - Adeptness in PC skills - Background working with Microsoft Office 365 - Practical knowledge of Microsoft Windows 10 - General familiarity with Microsoft Windows 7 in an Active Directory environment - Tier 1 Support experience desired - Previous experience working with Microsoft Windows Server 2008 - Expertise in PC desktop/workstations - Foundational knowledge in PC LAN - Microsoft Office experience highly preferred - Microsoft Windows Server 2012 experience highly valued - PC Hardware experience - Basic networking concepts - Experience installing and configuring operating systems, networked and local printers, and business applications - 3+ years of prior experience If interested, please send your resume to [Click Here to Email Your Resum ] to apply!
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.