Customer Success Representative

Employment Type

: Full-Time


: Miscellaneous

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- Respond to customer support inquiries over email and our ticketing system; - Speak with customers over the phone to help manage their accounts and purchases; - Become an expert on our business model, product, and customers; - Exceed our customers' expectations at each step of the way; - Alleviate customer pain to make sure we deliver the best experience possible; - Master our internal systems in order to track down and resolve customer issues; - Communicate issues to Management, channeling trends in customer feedback to our product and engineering teams

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